Accessibility Statement

This accessibility statement applies to This website is run by North East Lincolnshire Council (NELC) and we want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Navigate and browse the site using non-pointing devices, such as keyboards, switches, voice or sip and puff devices
  • zoom in to at least 500% without the text spilling off the screen
  • Adjust the size of fonts using your browser or operating system settings
  • Be informed in advance if a link contains a document or directs you to another site
  • Visually determine which element has keyboard focus, at all times
  • listen to all of the website using a screen reader (including the most recent versions of JAWS, NVDA, VoiceOver or TalkBack)
  • Access this site with your chosen combination of device, browser and assistive technology
  • Have an easy way to contact us in the event you discover an issue on our site, that prevents you or someone else accessing a part of our site

How accessible this website is is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliance(s) are listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations:

  • Some controls rely on icons to indicate they contain further information, such as the ‘info’ icon, which is a letter ‘i’ in a blue circle, these elements do not have an accessible name so would make it extremely difficult for users of screen readers or voice input to interact with them or understand their purpose – this fails Success Criterion 1.1.1 Non-text Content – Level A
  • Some of the page structure uses a header element more than once, without distinguishing the second usage by adding an accessible name this fails Success Criterion 1.3.1 Info and Relationships – Level A and Success Criterion 2.4.1 Bypass Blocks – Level A
  • Most of the charts and graphs have a legend that is reliant upon colour only to associate its properties to the values within the chart, this fails Success Criterion 1.4.1 Use of Color – Level A
  • When using just a keyboard a yellow visual focus indicator highlights which menu item has focus and the text within remains white, this contrast is insufficient and this fails Success Criterion 1.4.3 Contrast (Minimum) – Level AA
  • The site becomes difficult to use when resizing the browser, as some content in the menus becomes cropped, information in tables becomes obscured and some controls such as the print icon overlap text, this fails Success Criterion 1.4.10 Reflow – Level AA
  • The visual focus indicator uses a yellow background, oftentimes against a white or light grey background and this does not have a contrast ratio of at least 3:1, this fails Success Criterion 1.4.11 Non-text Contrast – Level AA
  • The menu opens up a flyout menu on keyboard focus and hover, this cannot be dismissed with the esc key, this fails Success Criterion 1.4.13 Content on Hover or Focus – Level AA
  • The maps have controls to zoom in on to a ward, these controls cannot be accessed via keyboard only, this fails Success Criterion 2.1.1 Keyboard – Level A
  • Page titles in the reports menu do not change when navigating to a sub-page and therefore do not offer specific enough information about the title of the page, this fails Success Criterion 2.4.2 Page Titled – Level A
  • The summary charts on the home page are left-aligned and their respective summary text is right aligned, when navigating with cursor keys this order is reversed, so the focus order neither matches the visual order or the DOM order, this fails Success Criterion 2.4.3 Focus Order – Level A
  • Multiple links have an identical name or links that point to the same resource have differing link text, this fails Success Criterion 2.4.4 Link Purpose (In Context) – Level A
  • Multiple controls do not have visible labels and their purpose is not always clear, this fails Success Criterion 2.4.6 Headings and Labels – Level AA
  • Links that point to the same resource on the Data Explorer page are not consistently identifies, an example of which is the ‘Females age group 0 – 15’ can be navigated to by clicking the link text and both the right-facing arrow and the ‘info’ icon, both of which have the title ‘view info’ which does not match that of the link text, this fails Success Criterion 3.2.4 Consistent Identification – Level AA
  • There are multiple HTML validation issues where the attribute ‘arial-label’ has been applied to links on the Data pages, which is a typo, these fail Success Criterion 4.1.1 Parsing – Level A
  • The accordions on the report pages do communicate their expanded/collapsed states to assistive technologies, this fails Success Criterion 4.1.2 Name, Role, Value – Level A

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


Address: Municipal Offices, Town Hall Square, Grimsby, DN31 1HU

The council will consider your request and get back to you in 21 working days.

The council is always looking to improve the accessibility of this website. If you find any problems not listed on this page or think the council is not meeting accessibility requirements, please contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how the council responds to your complaint, contact the Equality Advisory and Support Service (EASS) .- external site 

Contacting us by phone or visiting us in person

The Municipal Offices have audio induction loops and this facility is available at: North East Lincolnshire Council, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU.

The Municipal Offices Reception is open Monday to Friday from 9 am to 4pm (excluding bank holidays) currently offering a limited service.

Our phone lines are open Monday to Friday from 8.30am to 5pm (excluding bank holidays).

Find out how to contact us: NELC – Contact us

Technical information about this website's accessibility

The North East Lincolnshire Council are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard - external site.

The NELincs data  platform was tested using the Web Content Accessibility Guidelines Evaluation Method (WCAG-EM) and we tested this site against the full WCAG 2.1 AA criteria. The site has several accessibility violations against either Level A or Level AA on the pages tested.

Non-accessible content

Whilst the platform isn’t accessible, we are aware there are some issues that are part of the WCAG 2.1 AA specification, but are exempt under the PSBAR regulations

  • Some documents, published post September 23rd 2018 are not accessible.
  • Some third-party tools have not been made accessible, we are expecting updates from our suppliers and accessibility statements, we will upload those statements as soon as our suppliers have provided us with them

Disproportionate burden


Content that’s not within the scope of the accessibility regulations

All PDFs and other office file formats that were published before 23 September 2018 are not in the scope of the regulations, however, we will review all attachments where possible and replace with HTML as part of our continuous improvement process across our digital portfolio. Any new PDFs or Word documents we publish will meet accessibility standards.

Videos that were published before 23 September 2020 do not have captions and an audio description. Any new videos will only be published with these features, in order to provide pre-recorded media that can be accessed by everybody.

What the council are doing to improve accessibility

  • Our development Team designed a significantly more inclusive site, with accessibility at the core of the design
  • Our Web Team completely redesigned all of the content and pages, with accessibility at the forefront of their project
  • We reduced the amount of downloadable attachments on our site, in favour of HTML and will continue to adopt this strategy
  • We performed technical investigations into the accessibility of plugins made available to our Web Team, to ensure that any editing tools used would not introduce new accessibility issues

We conducted testing on components, page templates and content pages, as well as several core pages.

Preparation of this accessibility statement

This statement was prepared on 1 March 2021 It was last reviewed on 23 October 2023.

This website was last tested on 23 October 2023. The test was carried out by a member of North East Lincolnshire Council’s Web Team. You can access the report on the accessibility report page.

We used this approach to deciding on a sample of pages to test manual selection based upon web traffic, random selection using a random number generator. We tested 5 pages, which are listed here: